MacroFactor Workouts is not an offline-first application, and does not have a true offline mode. However, MacroFactor Workouts does have a limited offline mode that prevents faults and interruptions that could occur when connectivity is limited or temporarily unavailable.
When launching the app, depending on the state of the limited offline mode’s cache, MacroFactor Workouts sometimes needs to access the internet to load your account and validate your subscription. If the app takes an unusually long time to launch, it’s likely due to an internet-related issue. An irregular amount of time to launch would be:
Indefinite loading
Loading for more than 5 seconds on the first launch
Loading for more than 2 seconds on repeat launches
Please note that your ability to browse the internet or view one app can be, but is not always, distinct from your ability to view another app.
To remediate this issue, try the following steps (in order of likelihood):
If you are at home, turn off your phone’s Wi-Fi to force your device to temporarily use Cellular data. Then close the app on your phone and reopen it; if it loads much faster, consider restarting your home Wi-Fi router.
If you are out and about, it’s possible that this was only an unfortunately timed intermittent connection issue that you won’t encounter again. Try waiting a few moments, or moving to a new location, and re-launching the app.
If you use a software or hardware ad-blocking solution that interacts with DNS, try adding revenuecat.com to your whitelist. This is the service provider we use to make your subscription portable across platforms; it is not used for any tracking. MacroFactor Workouts doesn’t use any ad networks or tracking solutions, and doesn’t even have the capability to serve ads.
Now that you understand how to troubleshoot internet connectivity, you might enjoy one of these articles next:
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