Our payments and subscriptions are handled directly by the Google Play Store and the Apple App Store. You can manage your subscription there, or change your subscription length in MacroFactor by going to More > Subscriptions, selecting your preferred subscription plan under “Swap Subscription”, and tapping “Subscribe”.
If you prefer, you’ll still be able to manage your subscription through the Google Play Store or Apple App Store.
Data loss
Often, users are concerned that their data may be deleted if their subscription lapses. Rest assured that this doesn’t happen unless you expressly choose to delete your data using the in-app data deletion process. So, you can feel free to cancel your subscription to change to a new one, without any worry that you’re going to lose any of your data. Just be sure that you use the same email address when resubscribing so that your new subscription plan will be associated with your current account. If you do accidentally create a new account under a different email address, you can contact us at [email protected] and we’ll help you sort it out.
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